Returns & Exchanges
At MOVA, we stand behind the quality of our electronics and offer a 30-day window for returns or exchanges on all original purchases. To be eligible, items must be in their original packaging with all included accessories and documentation.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare Your Package
Securely pack the device in its original box, ensuring all cables, manuals, and components are included to avoid restocking fees.
Ship to MOVA
Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Quality Inspection & Refund
Once our technicians verify the device condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing